Terms of Service

StalliQ App - Last updated: October 2026

1. Scope and Conclusion of Contract

These Terms of Service govern the use of the mobile application "StalliQ" and the web portal at portal.stalliq.app (together hereinafter "App"), provided by:

StalliQ Labs
Inhaber: Christian Sabel
Am Weyerbach 13
56291 Norath, Germany
Email: kontakt@stalliq.de

The user agreement is concluded when you complete the registration and accept these Terms in the process. Deviating terms are not recognized.

For stable subscriptions and the trial period for stables, the Special Terms in section 4a and the Data Processing Agreement apply in addition.

2. Description of Services

StalliQ is an equine management app for horse owners, co-riders, and stable operators. The App offers the following features, among others:

The exact scope of features depends on the selected subscription plan (Free, Plus, Pro).

3. Registration and User Account

Using the App requires a user account. You are obligated to provide truthful information during registration and to protect your credentials from unauthorized access.

You are responsible for all activities that occur under your account. If you suspect unauthorized use, you must notify us immediately.

In the event of violations of these Terms, we may restrict, suspend or delete user accounts in accordance with section 6b.

If you are a minor, you need the consent of your parents or legal guardians to register and use the App.

4. Subscriptions and Payment

4.1 Free Plan

Basic features of the App are available free of charge. The scope of features may be limited.

4.2 Paid Subscriptions (Plus, Pro)

Extended features are available through paid subscriptions. Payment is processed through the respective app store (Apple App Store / Google Play Store).

4.3 Stable Subscriptions (B2B)

Stable operators have access to separate subscriptions with extended management features, tiered by stable size:

Stable subscriptions are offered exclusively to businesses within the meaning of Sec. 14 German Civil Code (BGB). A user's first stable starts with a free 4-week trial with the scope of Stable S; it ends automatically and does not turn into a paid subscription.

Stable subscriptions are billed directly by StalliQ Labs (not through the app store). Payment is made monthly or annually in advance, as chosen, via our payment service provider Stripe using the payment method selected when subscribing; the amount is collected automatically at the start of each billing period. You receive an electronic invoice for each billing period. With annual billing the price is ten times the stated monthly price. Other payment methods (e.g. bank transfer against invoice) are possible by individual agreement. All prices stated are net and subject to statutory VAT. For businesses established in another EU member state that provide a valid VAT identification number, invoicing is issued without German VAT; the tax liability is transferred to the recipient under the reverse-charge procedure (Art. 196 of the VAT Directive). The prices valid at the time of contract conclusion apply.

Contract term and cancellation: With monthly billing, the stable subscription runs for an indefinite period and can be cancelled at the end of each billing month. With annual billing, the minimum term is 12 months; the subscription is automatically renewed for another 12 months unless cancelled at least 3 months before the end of the respective contract period. Cancellation can be made in writing, by email to kontakt@stalliq.de or in the web portal under "Payment & cancellation".

Price changes will be announced at least 30 days before the start of a new contract period. In the event of price increases, the stable operator has the right to cancel at the end of the current contract period.

4.4 Credits (AI Credits and Event Credits)

Certain features (AI document analysis, creating public events) consume credits. The Plus and Pro subscriptions and the stable subscriptions include a monthly allowance that resets on the first of each month. Additional credits can be purchased as one-time packs; AI credits from the Plus subscription.

4.5 Right of Withdrawal for Consumers

As a consumer, you generally have a statutory right of withdrawal for paid purchases (Plus and Pro subscriptions, credit packs). For digital content and digital services, this right may expire early under the statutory provisions, for example if you have consented to immediate provision. As these purchases are processed via the Apple App Store or Google Play, withdrawal and refunds are handled by the respective store according to its procedures. Your statutory rights remain unaffected.

Stable subscriptions are offered exclusively to businesses; there is no right of withdrawal for them.

4a. Special Terms for Stable Subscriptions (B2B)

This section applies in addition to stable subscriptions and the free trial period for stables.

4a.1 End of the Trial Period or Subscription

When the trial period or a stable subscription ends, the stable becomes read-only: the recorded data is retained, and new entries are only possible again after taking out a stable subscription. You can delete the stable at any time.

4a.2 Payment Default

If the collection of an amount due fails, our payment service provider Stripe will try again. During this time, the stable features remain usable until 14 days after the end of the last paid billing period. If the amount is still outstanding after that, the stable becomes read-only until payment is received (section 4a.1). Our claims to payment and for default remain unaffected.

4a.3 Data Processing on Behalf

We process personal data that you as a stable operator process in the stable management (e.g. relating to members, riding students, guests and managed persons, bookings, attendance, lesson cards, payments and receipts) on your behalf. The Data Processing Agreement (DPA) pursuant to Art. 28 GDPR applies to this; it becomes part of the contract when the trial period begins or when the stable subscription is taken out. As the controller, you ensure that this processing is lawful and, in particular, inform your members and customers about the processing of their data.

4a.4 Payments, Receipts and Cash Book

Recording payments, lesson cards and receipts in StalliQ serves your overview. StalliQ is not a certified cash register system within the meaning of § 146a of the German Fiscal Code (Abgabenordnung) and the German Cash Register Security Ordinance (Kassensicherungsverordnung) and does not replace bookkeeping. You are solely responsible for complying with your tax and commercial recording and retention obligations.

5. Usage Rights and Obligations

We grant you a non-exclusive, non-transferable, revocable right to use the App in accordance with these Terms.

You agree in particular:

6. Content and Responsibility

You are solely responsible for all content you upload (text, images, documents). By uploading, you confirm that you hold the necessary rights to the content.

You grant us the rights to your content that we need to provide the App to you: in particular to store it, process it technically, display it to you and to the persons you have authorized and, if you use the AI-powered document analysis, to analyze it. This right is non-exclusive and free of charge and ends as soon as you delete the content or your account; statutory retention obligations remain unaffected. All other rights to your content remain with you.

If your content contains data of other persons (e.g. contact details of your vet or farrier, names on invoices, information about your children as managed persons), you may only upload and share it if you are entitled to do so.

We are not obligated to review user-generated content. However, we reserve the right to remove unlawful or inappropriate content in accordance with section 6b.

6a. Lending Equipment Between Users

StalliQ offers a feature that lets users record their own equipment (e.g., saddle, bridle, blanket), assign it to a horse, and lend it to other users. StalliQ provides only the technical platform for documentation.

6b. Reports, Moderation and Complaints

We enforce a zero-tolerance policy for objectionable content and abusive behavior.

Reporting: You can report messages, conversations, public events, announcements and user profiles at any time via the in-app reporting feature. Persons without a StalliQ account can report illegal content by email to kontakt@stalliq.de; please state which content is concerned and why it is illegal. You can also block other users.

Review: We review reported content within 24 hours. Review and decision are always made by a human; we do not use automated moderation tools. We inform the reporting person of the outcome.

Measures: In the case of illegal content or violations of these Terms, we may, depending on the severity, issue a warning, remove or block content, restrict features, or suspend or delete an account temporarily or permanently. In doing so, we take the circumstances of the individual case into account. Before a permanent suspension, we give you the opportunity to comment, unless immediate action is necessary because of the severity of the violation or to protect others.

Statement of reasons and complaints: If we take action against your content or your account, we will inform you of this with a statement of reasons (Art. 17 Digital Services Act). You can lodge a complaint against the decision by email to kontakt@stalliq.de within six months; we will then review it again. Your right to take legal action remains unaffected.

7. Health Data and Disclaimer

StalliQ is not a medical product and does not replace veterinary care.

The health documentation and AI-powered document analysis features serve informational purposes only. No veterinary diagnosis or treatment recommendation is provided.

AI disclosure: The AI-powered document analysis uses an AI system (Claude, Anthropic). Results are marked as AI-generated and may contain errors. User review is required.

For health concerns regarding your horse, always consult a qualified veterinarian.

7a. System Messages

StalliQ sends automated notifications via a system account (e.g., lesson cancellations). These messages serve informational purposes and cannot be replied to. You can clear system messages or leave the conversation.

7b. Reminders and Notifications

Reminders, routine hints (e.g. for vaccination, deworming or farrier), push notifications and emails are an organizational aid. Routine hints are calculated from your entries and do not replace veterinary planning. The delivery of notifications depends on circumstances beyond our control, such as your internet connection, device and notification settings, quiet hours or the push services of Apple and Google. We therefore cannot guarantee that every notification arrives on time. You remain responsible yourself for keeping appointments, vaccinations, treatments and other important measures.

8. Availability and Maintenance

We strive for high availability but cannot guarantee uninterrupted access. Maintenance, updates, and technical issues may cause temporary limitations.

An internet connection is currently required to use the App.

8a. Updates and Changes to the App

We provide the updates required to keep the App in conformity with the contract, including security updates, and inform you about them. If you do not install such an update within a reasonable time, we are not liable for defects resulting solely from this, provided we have informed you about the update and the consequences of failing to install it.

Beyond that, we may change the App if there is a valid reason, in particular adaptation to new technical developments, operating systems or app store requirements, to a change in the legal situation, improvement of security or usability, extension of the range of features or a change of technical service provider. Such changes do not result in any additional costs for you. If a change impairs your access to the App or its usability more than insignificantly, we will inform you clearly and comprehensibly in good time beforehand on a durable medium (e.g. by email). In this case, you can terminate the contract free of charge within 30 days after the information or after the change.

In the event of defects in the App, the statutory warranty rights apply, for consumers in particular the provisions on digital products (Sections 327 et seq. German Civil Code, BGB).

9. Liability

We are liable without limitation for intent and gross negligence, for damages arising from injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee we have assumed.

In the case of slightly negligent breach of essential contractual obligations, our liability is limited to the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfillment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. Otherwise, our liability for slight negligence is excluded.

Liability for data loss is limited to the typical recovery effort that would have occurred with regular backups appropriate to the risk.

The above limitations of liability also apply in favor of our vicarious agents. The statutory warranty rights for digital products remain unaffected.

10. Termination and Account Deletion

You may delete your user account at any time in the App settings or in the web portal. Upon deletion, your data is removed in accordance with our Privacy Policy; receipts for payments in stables are kept for the statutory retention periods.

Subscriptions upon account deletion: A subscription taken out via the app store (Plus, Pro) does not end when you delete your account or the App; please also cancel it in the subscription settings of your app store. A stable subscription ends immediately when you delete your account; there is no pro-rata refund for periods already paid.

For paid subscriptions, cancellation takes effect at the end of the paid period.

Our right to remove content and to suspend or delete accounts is governed by section 6b. The right of both parties to terminate for good cause remains unaffected.

11. Changes to Terms

We may change these Terms with effect for the future if there is an objective reason for doing so, in particular in the event of changes in the legal situation or case law, new features or services, changed technical conditions or app store requirements, or to close gaps in the provisions that have arisen subsequently. We do not change the scope of paid services or the prices in this way; section 4.3 applies to the prices of stable subscriptions.

We will inform you of changes at least six weeks before they take effect by email or in the App and make the changed provisions available to you.

Consumers: Changes that are not exclusively to your advantage only take effect if you expressly agree to them, for example in the App. If you do not agree, the previous Terms continue to apply to you. Silence or the mere continued use of the App does not constitute consent.

Businesses (stable subscriptions): If you do not object to the changes in text form within six weeks of receipt of the notification, they are deemed accepted. We will specifically point out this consequence, your right to object and the deadline in the notification. If you object, either party may terminate the stable subscription as of the time the changes take effect.

12. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law only applies insofar as it does not deprive you of the protection afforded to you by the mandatory provisions of the country in which you have your habitual residence.

If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the provider.

Contract language: The contract language is German. This English version of the Terms is provided for your information; in the event of discrepancies, the German version prevails.

Transfer of the contract: We may transfer our rights and obligations under this contract in whole or in part to another company, in particular to a company into which StalliQ Labs is transferred. We will notify you of such a transfer at least four weeks in advance. In this case, you may terminate the contract at any time with immediate effect.

If individual provisions of these Terms are or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the statutory provisions.

13. Contact

For questions regarding these Terms, please contact:

StalliQ Labs
Inhaber: Christian Sabel
Email: kontakt@stalliq.de
Am Weyerbach 13, 56291 Norath, Germany